TALK@LIVE - online customer support system offers real-time sales and customer support for your website or internet store. Instant interaction with site visitors.
How is works: When a customer is in need of assistance, hi simply click the chat icon, embedded in your website to immediately connect to one of your live operators and chat. Operator can hear a sound and see a name of the visitor who has entered the chat. The operators can respond on a questions of the visitors, using preformatted beforehand answers. It increases efficiency of support and speed up an answers on frequently asked questions.

Operators can communicate simultaneously with the several visitors, being switched between them at any moment of time. Operators can login from anywhere using standard web-browser.

Operator's features:

1. Login into the system, using login name and password. Standart browser and internet connection required.
2. After operator login, visitors can inquire a chat session. During chat session operator gets a real-time visitor's profiles including host details, duration of session, timeout between messages, user's environment (browser type, IP, OS etc) and more.
3. Customizable "one-click" preformatted answers on frequently asked questions, greetings, URL's.
4. Ñhat with several visitors simultaneously, being switched between sessions in browser window.
5. Login from anywhere, using standard browser and internet connection.
6. Transmittion a chat-session to other available operator or admin.
7. Assigning maximum number of sessions operator can accept simultaneously.
And more...

Administrator's features:

1. Can see active chat-sessions, chat archive (by dates).
2. Ability to interrupt any chat session with a visitor, disable/enable operator account, change login/password.
3. Add/delete Operators, edit settings.
4. Can chat with customers like one of Operators.

Requirements: PHP, mySQL.
Price: $185 (1st license) / $85 (additional license).